Returns

Physical products

You may withdraw from a purchase of physical goods within 14 days after the day you, or a person designated by you, receives the goods. Tell us before the deadline with a clear statement. You then have 14 days to return the goods.

You may inspect the goods as you would in a shop. You are responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

You pay the direct return shipping cost if this was disclosed before purchase, unless the item is faulty, damaged on arrival, or incorrect. We refund the purchase price and the cost of the least expensive standard outbound delivery within 14 days after receiving your withdrawal notice. We may wait until we receive the goods or proof that you sent them back.

Online-only digital content

Paid digital content that is not supplied on a physical medium is excluded from withdrawal after access or delivery starts only when you gave prior express consent to immediate delivery, acknowledged that you lose the withdrawal right when performance begins, and received confirmation on a durable medium. If these conditions were not met, statutory withdrawal rights may still apply.

This does not limit your rights when digital content is faulty, unavailable, or not as described.

Complete Package

The Complete Package combines a physical deck with digital access. Where the physical goods are the main purpose of the contract, the 14-day withdrawal period is measured from delivery of the physical goods. Any exclusion for a separately supplied digital component applies only when the express consent, acknowledgement, and confirmation requirements above were met.

Physical pre-orders

If a physical pre-order has not shipped, contact support for the available cancellation options. If digital access has already started, the digital-content rules above apply.

Damaged or incorrect items

If a physical product arrives damaged or incorrect, contact support with your order number and clear photos as soon as reasonably possible. We will review the issue and provide the next step.

How to start a return

Email support@bizdeckspro.com with your order number, product name, and a clear statement that you want to withdraw or report a problem. Do not send physical products back before receiving return instructions.