Returns

30 days on the printed deck

Within 30 days of delivery you can return the printed deck (on its own or as part of the Complete Toolkit) and we refund the full purchase amount. Send your order number to support@bizdeckspro.com and we take it from there. Return shipping is on us if the product is faulty or not as described; otherwise you send it back with the carrier of your choice.

Digital tools are delivered instantly, so the statutory rules below apply to them. If something is not right, email us and we will sort it out together.

Physical products

Notify us of your decision to withdraw within 14 days after the day you, or a person designated by you, receives the goods. You do not need to provide a reason.

After notifying us, return the goods within 14 days. Contact support for the correct return instructions before sending a physical product. Requesting instructions is an administrative step and does not make a valid withdrawal conditional on approval.

You may inspect the goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning.

You pay direct return costs when this was disclosed before purchase, unless the product is faulty, damaged on arrival, or incorrect.

Online-only digital content

For paid digital content not supplied on a physical medium, any loss of the withdrawal right applies only when all legally required express-consent, acknowledgement, and durable-confirmation conditions were completed before access began.

This does not limit your rights if digital content is faulty, unavailable, or not as described.

Complete MBA Toolkit

The Complete MBA Toolkit contains physical and digital components. The applicable withdrawal and refund rules may differ by component, including where digital access has already begun. Mandatory consumer rights remain unaffected.

Earlier physical pre-orders

Customers with an earlier physical pre-order may contact support before dispatch to request cancellation. If digital access has already begun, the digital-content rules above may apply to that component.

Refunds

When a withdrawal is valid, eligible payments are reimbursed no later than 14 days after we receive the withdrawal notice. For returned goods, reimbursement may be withheld until we receive the goods or you provide evidence that they were sent back, whichever occurs first.

Eligible standard outbound delivery costs are reimbursed up to the cost of the least expensive standard delivery option offered for the order. Additional costs for a more expensive delivery method are not reimbursed unless required by law.

Refunds are made using the original payment method unless another method is expressly agreed. You will not be charged a fee for the reimbursement.

Damaged, faulty, or incorrect products

Contact support if a physical product arrives damaged, faulty, or incorrect. Provide the order number and relevant evidence so the issue can be investigated.

How to start a return

Send a clear statement that you wish to withdraw or report a product problem. Include the order number and product name. Do not send a physical product before receiving the correct return instructions.

Privacy

We process information submitted with a withdrawal or return request to provide support, handle the request, prevent misuse, maintain required records, meet legal obligations, and establish or defend legal claims. See our Privacy Policy for more information.