Returns

30 days to try the deck

You can try the printed deck in your own work. If it is not right for you, you can return it within 30 days of delivery (on its own, or as part of the Complete Toolkit) and we will refund the full purchase amount. For a Complete Toolkit where the digital tools have already been used, the rules under Complete MBA Toolkit below apply. You can send your order number to support@bizdeckspro.com and we will explain the next steps. We pay the return shipping if the product is faulty or not as described; otherwise you send it back with the carrier of your choice.

Digital tools are delivered instantly, so the legal rules below apply to them. If something is not right, you can email us and we will find a solution together.

Physical products

You can withdraw by letting us know your decision within 14 days after the day you, or a person you have chosen, receives the goods. You do not need to give a reason.

After letting us know, you have 14 days to return the goods. Please contact support for the correct return instructions before sending a physical product. Asking for instructions is only an administrative step, and a valid withdrawal does not depend on our approval.

You may inspect the goods as you would in a shop. You may be responsible for a loss in value if you handle the goods more than is necessary to check their nature, characteristics, and functioning.

You pay the direct return costs when this was stated before purchase, unless the product is faulty, damaged on arrival, or incorrect.

Online-only digital content

Online-only digital content cannot be returned once your access has started.

This does not limit your rights if digital content is faulty, unavailable, or not as described.

Complete MBA Toolkit

The Complete MBA Toolkit is one price for two parts: the printed deck and the digital tools. Your refund depends on whether the digital half has been used.

• Digital tools not used yet: if you return the printed deck within 30 days of delivery, we will refund the full amount you paid.
• Digital tools already used: if you return the printed deck within 30 days of delivery, we will refund 50% of the amount you paid. The digital half has been delivered and stays yours.

You can email your order number to support@bizdeckspro.com and we will tell you which of the two applies before you send anything back. Your mandatory consumer rights remain unaffected.

Refunds

When a withdrawal is valid, we refund eligible payments no later than 14 days after we receive the withdrawal notice. For returned goods, we may wait to refund you until we receive the goods or you provide proof that they were sent back, whichever happens first.

We refund the eligible standard costs of delivering the order to you, up to the cost of the cheapest standard delivery option offered for the order. Extra costs for a more expensive delivery method are not refunded unless the law requires it.

Refunds are made using the original payment method unless another method is expressly agreed. You will not be charged a fee for the refund.

Damaged, faulty, or incorrect products

If a physical product arrives damaged, faulty, or incorrect, please contact support. With the order number and relevant evidence, we can check it for you.

How to start a return

You start a return by sending us a clear statement that you wish to withdraw or to report a product problem, together with the order number and product name. Please wait for the correct return instructions before sending a physical product.

Privacy

We process information submitted with a withdrawal or return request to provide support, handle the request, prevent misuse, keep required records, meet legal obligations, and establish or defend legal claims. You can read more in our Privacy Policy.