Refund policy

Return and Refund Policy

This policy applies to purchases made from BizDecks Pro.

Physical products

You may request a return of a physical product within 14 days after receiving it. This applies to the Physical Deck and to the physical component of the Complete Package.

To request a return, contact support@bizdeckspro.com before sending the product. Include your order number and the reason for the request. Products sent without prior contact may be refused.

The product must be returned in the condition in which it was received. You may inspect it as you would in a physical shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish the product's nature, characteristics and operation.

You are responsible for direct return shipping costs unless the product is faulty, damaged on arrival or incorrect. We will provide return instructions after accepting the request.

Complete Package

The Complete Package combines a physical product with digital content. The 14-day return right applies to the physical component after receipt. The digital component follows the digital-content terms below. Because Shopify records the Complete Package as one order line, contact support so the physical component can be handled correctly.

Digital products

Online-only digital products are not returnable after access begins when you expressly request immediate delivery, acknowledge that you lose your withdrawal right once delivery begins and receive confirmation of that agreement.

If these consent requirements were not completed, or if the digital content is faulty or not supplied as agreed, your statutory rights remain unaffected.

Damaged, faulty or incorrect products

Inspect your order after delivery. Contact support@bizdeckspro.com promptly if the product is damaged, faulty or incorrect. Include your order number and clear photographs where relevant.

Refunds

After receiving and inspecting an accepted physical return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Payment providers and banks may require additional processing time.

Contact

For return and refund questions, contact support@bizdeckspro.com.