Shipping policy

Shipping Policy

This policy explains shipping for BizDecks Pro physical products and pre-orders.

Contact

For shipping questions, contact:

support@bizdeckspro.com

Physical Pre-Orders

The physical BizDecks deck is currently offered as a pre-order.

Because customers wait longer for physical pre-orders, eligible physical deck and complete package pre-orders may receive a 25 percent pre-order discount.

Physical shipping timing is not yet confirmed. Customers will receive email updates once production, shipping, and fulfillment timing is available.

Digital Access

Digital cards, templates, video walkthroughs, and online access are available after purchase for eligible products.

Digital access is delivered separately from the physical deck and does not require physical shipping.

Shipping Costs

Shipping costs, if applicable, are shown at checkout before payment.

Delivery Times

Delivery times are estimates only. Actual delivery may be affected by production timing, carrier delays, customs, weather, holidays, incorrect addresses, or other events outside our control.

We are not responsible for delays caused by shipping carriers, customs authorities, incorrect customer details, or events outside our reasonable control.

Customer Address Responsibility

Customers are responsible for entering a complete and correct shipping address at checkout.

If an order is delayed, lost, returned, or delivered incorrectly because the customer entered incorrect shipping information, we are not responsible for replacement shipping costs or failed delivery.

Customs, Duties, VAT, And Import Fees

Customers are responsible for any VAT, customs duties, import taxes, clearance fees, brokerage fees, or similar charges that apply in their country, unless these charges are clearly included at checkout.

Customs delays are outside our control.

Lost Or Damaged Shipments

If your shipment appears lost or arrives damaged, contact support@bizdeckspro.com with your order number and relevant photos.

We will review the case and work with the carrier where possible. We are not responsible for carrier delays or issues outside our control, but we will review each case fairly.