Shipping policy

This policy explains shipping for BizDecks physical products. Digital-only products do not require shipping.

Digital access

Digital access is provided only when it is included with the purchased product. Eligible access is activated after full payment and account activation. Digital access is delivered separately from any physical product and does not require shipping.

Shipping methods and charges

The shipping methods and charges available for an order and destination are shown at checkout before payment. An order can only be shipped to a destination accepted at checkout.

Dispatch and delivery

Delivery estimates begin after dispatch and are not guaranteed. Delivery may be affected by carrier delays, customs, weather, holidays, incomplete or inaccurate delivery information, or other events outside our reasonable control.

If a delivery is delayed, contact BizDecks support through the Contact page with your order number so we can investigate. Any rights you have under applicable consumer law when goods are not delivered within the agreed period remain unaffected.

Responsibility during delivery

When BizDecks appoints the carrier, BizDecks remains responsible for the physical product until you or a person you designate, other than the carrier, takes physical possession of it. If you independently appoint a carrier that BizDecks did not offer, responsibility passes when the physical product is delivered to that carrier, to the extent permitted by applicable law.

Delivery information

You must provide complete and accurate delivery information. Contact BizDecks support as soon as possible if you notice an error. If inaccurate information you supplied causes a shipment to be returned or delivered again, reasonable additional delivery costs may be charged where permitted by law. This does not affect your rights when BizDecks or its appointed carrier caused the problem.

Import charges

For physical deliveries that cross a customs border, orders are supplied on a Delivered at Place (DAP) basis unless checkout expressly states otherwise. The recipient is responsible for any import duties, import VAT, customs clearance fees, carrier handling fees, and other destination charges. These amounts are not included in the product price or shipping charge unless checkout expressly states that they are included.

Lost or damaged shipments

If a shipment is lost or arrives damaged, contact BizDecks support through the Contact page with your order number and clear photographs where relevant. We will investigate with the carrier and provide the appropriate remedy under applicable law.

Contact

For shipping questions, use the Contact page.