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Shipping policy

This policy explains shipping for BizDecks Pro physical products. Digital-only products do not require shipping.

Digital access

Digital access is provided only when it is included with the purchased product. Eligible access is activated after full payment and account activation. Digital access is delivered separately from any physical product and does not require shipping.

Shipping methods and charges

We ship physical products from the Netherlands with tracking. Standard shipping is free to 64 countries; for other countries a shipping fee applies. The shipping methods and charges available for your order and destination are shown at checkout before payment.

Dispatch and delivery

Items in stock are handed to the carrier on the next working day. Delivery times are estimates. If your parcel is delayed, you can contact BizDecks Pro support through the Contact page with your order number, and we will help you right away.

Any rights you have under applicable consumer law when goods are not delivered within the agreed period remain unaffected.

Responsibility during delivery

When BizDecks Pro appoints the carrier, BizDecks Pro remains responsible for the physical product until you or a person you designate, other than the carrier, takes physical possession of it. The risk of loss or damage passes to you at that moment. If you independently appoint a carrier that BizDecks Pro did not offer, responsibility passes when the physical product is delivered to that carrier, to the extent permitted by applicable law.

Delivery information

You must provide complete and accurate delivery information. Contact BizDecks Pro support as soon as possible if you notice an error. If inaccurate information you supplied causes a shipment to be returned or delivered again, reasonable additional delivery costs may be charged where permitted by law. This does not affect your rights when BizDecks Pro or its appointed carrier caused the problem.

Lost or damaged shipments

If a shipment is lost or arrives damaged, contact BizDecks Pro support through the Contact page with your order number and clear photographs where relevant. We will investigate with the carrier and provide the appropriate remedy under applicable law.

Contact

For shipping questions, use the Contact page or email support@bizdeckspro.com. We reply within 24 hours on working days.