Frequently Asked Questions
What is BizDecks?
BizDecks is a practical decision workflow for business questions. It helps you define the question, choose a relevant framework, understand the method, build the analysis and agree on a concrete next step. The Complete MBA Toolkit combines the physical and digital formats. Focused products provide selected parts of that workflow.
How do you use my information?
We process information to handle orders, product access, support, fraud prevention, recordkeeping, and legal obligations. If you choose to receive marketing, you can unsubscribe at any time. See our Privacy Policy for details.
Is the physical deck available immediately?
Yes. The Physical MBA Deck is in stock. The physical-only product does not include digital access unless the product page expressly states otherwise.
Do you offer team access?
Yes. The digital tools work with seats: one seat is included, and you add seats for colleagues from your Seat Dashboard. The printed deck is made for meetings and workshops. For 15 or more decks or seats, request a team quote via the contact page.
When will the physical deck ship?
In-stock orders are handed to the carrier by the next business day, with tracking. Standard shipping is free to every country we ship to; the delivery estimate for your country is shown at checkout.
How do I access My Tools after purchase?
Go to the Online Access page and log in with the email address you used at checkout. Your cards, templates and tutorials are ready right after checkout. If something is missing, email support@bizdeckspro.com with your order number. We always reply within 24 hours. That is our promise.
How do current offers work?
Any current promotional price, eligible product, expiry date, and combination rule is shown with the offer. The final eligible price and currency are confirmed at checkout.
Can I combine discount codes?
Checkout shows whether a discount code applies. Do not assume that multiple promotions can be combined.
What is included with digital access?
Depending on the purchased product, digital access may include digital model cards, Google Sheets templates, Miro board templates, model pages, and video tutorials. The product page states exactly what is included.
Can digital products be returned?
For paid digital content not supplied on a physical medium, any loss of the withdrawal right applies only when all legally required express-consent, acknowledgement, and durable-confirmation conditions were completed before access began. Statutory rights remain unaffected if those conditions were not completed or if the content is faulty or was not supplied as agreed.
If the digital tools are not what you expected, email us within 14 days and we sort it out together.
Can physical products be returned?
For eligible physical goods, notify us within 14 days after receipt. You then have 14 days to return the goods. Direct return costs are paid by the customer when disclosed before purchase, unless the product is faulty, damaged on arrival, or incorrect.
On top of that statutory right, the printed deck can be returned within 30 days of delivery under our own guarantee. See the Returns page for both routes.
Who pays VAT, duties, customs, and import fees?
Taxes included in the product price or checkout total are shown before payment. For physical deliveries outside the European Union, destination authorities or carriers may charge import duties, import VAT, customs-clearance fees, or handling charges unless checkout states that these costs are included.