The physical deck is currently a pre-order when inventory is not available. Included digital cards, templates, video walkthroughs, and online access are activated after the order is fully paid and the customer account is ready.

No confirmed physical shipping date is published. Check the current product page and order updates, or contact support with your order number.

Any current pre-order offer and its conditions are shown on the product page or at checkout before payment.

If a welcome offer is available, the confirmation email states the eligible products, expiry date, and conditions.

No. Discounts cannot be combined unless checkout explicitly allows it.

Depending on the product purchased, digital access can include digital cards, Google Sheet templates, Miro templates, model pages, video walkthroughs, and online access through My Tools.

For paid online-only digital content, the withdrawal right ends after access begins only when the customer expressly consented to immediate delivery, acknowledged losing that right, and received confirmation. Statutory rights still apply if those conditions were not met or the content is faulty.

Physical goods may be withdrawn within 14 days after receipt. Customers may inspect them as they would in a shop and may be responsible for diminished value caused by excessive handling. Direct return costs are paid by the customer when disclosed before purchase, unless the item is faulty, damaged on arrival, or incorrect.

Unless clearly included at checkout, the customer is responsible for VAT, customs duties, import fees, handling charges, and other local charges applied by authorities or carriers.

Use the Online Access or My Tools page and log in with the same email address used at checkout. If access is missing, contact support with your order number.

Yes. Use the Seat Dashboard to submit one seat at a time. Valid requests move to Pending automatically, and Accepted appears after the invited user confirms access. Exceptions are routed to support.